This help guide walks you through the steps required to install an eSIM on

Android Device's, the guide was created using a Samsung Galaxy S21 with the

most recent version of Android software available at the time, Android 13.

There are two install options offered in this help guide, either "install using a QR

code" or "manual install"

Before starting the install, it is important you have the following three

components:

• A strong internet connection - Ideally using a Wifi network or a good

4G connection

• An eSIM compatible device - If unsure, a list of compatible devices is

provided

• The device is not locked to one particular network - If unsure, an

article has been provided to talk you through how to determine the

"locked / unlocked" status of a device,

Don't forget to turn on "Data Roaming" after

install!

Install Using A QR Code

Step 1.

Scan the QR code, there are two options for scanning;

Either

1.1) Open camera > Scan QR > Tap "Add plan to phone"

1.2) Go to Settings > Connections > SIM manager > Add eSIM

Then tap "Scan QR code from service provider" > Now scan the QR code provided

Step 2.

When prompted, tap "Add" > Allow up to 10 minutes for the eSIM to activate >

Tap "Done"

Step 3. - Now configure your SIM / eSIM settings correctly

3.1) Leave "Calls" and "Messages" set to your original primary SIM

3.2) Tap "Mobile Data" > Select the eSIM > Tap "Change"

Step 4. - Ensure Data Roaming is Active

Go to "Settings" > Connections > Mobile networks > Ensure "Data roaming" is

turned on